This position requires highly technical personnel management work of a complex nature. Work includes responsibility for participating and, if applicable, completing technical and complex clerical work assignments in a specialized area of personnel management. The incumbent receives routine and special work projects, participates in difficult aspects of
the job, monitors completion of work, and trains employees in appropriate personnel management practices and procedures. Work involves explaining personnel rules, regulations, benefits and procedures, requiring considerable judgment based upon knowledge gained through experience. Employees in this position are expected to be able to
perform any and all work tasks and comply with any work schedules, attendance, or duty requirements which may be established by City or department rules. Work is reviewed through conferences, analysis of reports and observations of results achieved.
Essential Duties and Responsibilities: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
· Initiates, reviews, and processes personnel data and actions related to assigned area of responsibility; tracks, analyzes, and maintains information related to assigned area of responsibility; enters and updates information in a database.
· Responds to requests for information from employees and/or the general public over the phone, in person, and via e-mail regarding a variety of Human Resources procedures, programs, job opportunities, and/or other related information.
· Provides advanced administrative support, which may include: sorting records; coordinating meetings; preparing and disseminating communication materials; typing and creating a variety of correspondence, announcements, records, forms, and reports; and, performing other related activities.
· Researches, compiles, and analyzes a variety of data and information; prepares related reports.
· Initiates, researches, compiles, analyzes, and prepares a variety of reports related to the City, department, and assigned area of responsibility.
· Schedules employees, applicants, and/or other applicable individuals for examinations, training sessions, meetings, and/or other related activities.
· Remaining abreast of U.S. Department of Labor form changes/additions and amendments to the law.
· Provide excellent interpersonal communications and customer service skills to internal and external staff as well as the citizens of the City.
· Remain abreast of all Human Resources/Employee Relations policies, procedures, and practices to respond to customer inquiries.
· Position will be cross trained in all areas of assignment of Human Resources.
· Performs other duties of a similar nature or level.
Positions assigned to Benefits may be responsible for:
· Determining employee and/or dependent eligibility for benefit programs utilizing established guidelines.
· Preparing and reviewing complex benefit claims.
· Coordinating the benefits open enrollment process.
· Preparing and giving benefit presentations.
· Administering the Family and Medical Leave Act (FMLA) Leave Program.
· Maintaining tracking system for employee absences under the FMLA.
· Maintaining employee FMLA files.
Positions assigned to Classification and Compensation may be responsible for:
· Developing and maintaining organizational charts.
· Coordinating with and serving as a liaison between Management and applicable Labor organizations.
· Receiving and analyzing requests for position studies, reclassifications, class specification revisions, pay level changes, and/or other related information.
· Analyzing jobs utilizing PDQs and/or other prescribed methods.
· Collecting, reviewing, and analyzing salary data.
· Responding to salary survey data and requests.
Positions assigned to HRIS may be responsible for:
· Preparing and submitting employee payroll.
· Coordinating and administering the tuition reimbursement program.
· Verification of applicant information.
· Preparing department leave calendars.
· Responding to the State of Florida Agency for Workforce Innovations regarding unemployment compensation claims.
· Representing the City at Unemployment Compensation Hearings.
· Maintaining employee unemployment compensation files.
· Remaining abreast of changes to the process and any applicable statutes/laws regarding unemployment compensation.
Positions assigned to Staffing may be responsible for:
· Performing recruitment duties to include consulting with department/division to define a recruitment strategy.
· Identifying with the hiring authority, supplemental questions, minimum qualifications, etc.
· Preparing job announcement advertisements, internal and external job postings, applications for screening, evaluating qualifications for assigned positions and completing data input into Munis.
· Creating employee’s files once a hiring decision is made.
· Evaluating applicants, developing eligible lists, referral lists and generating congratulation offer letters to selected candidates, and completing and closing recruitment files once the offer is accepted.
· Communicating with applicants to obtain documentation to confirm degrees, diplomas, training, and certifications required for the position they have applied for.
· Managing the assigned job postings, candidates, backgrounds, drug/physical screening and managing new hire throughout the Munis process.
· Providing clear, effective communications with internal and external staff with information relating to the employment process.
· Demonstrating excellent interpersonal and customer service skills and is familiar with procedures, policies and practices to respond to customer inquiries.
· Providing back up for co-workers with answering phones, greeting applicants and providing information on the employment process.
Minimum Qualifications: To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and, certificates or licenses required in order to fill the position. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Knowledge, Skills, and Abilities:
· Knowledge of general office policies, procedures and practices.
· Knowledge of the principles, practices and procedures of administration, including human resources law, rules, policies and procedures.
· Ability for appropriately following up and completing assignments and tasks, while paying close attention to details and set processes.
· Ability to manage time and resources in a fast-paced environment to appropriately prioritize and complete identified tasks, goals and objectives.
· Ability to identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions; using
· effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
· A good command of both written and oral communication.
· Ability to interact with various levels of management and the public courteously and tactfully.
· Ability to verify data, analyze information, run reports and perform accurate computations including basic mathematical calculations.
· Ability to take initiative and work independently with confidence.
Education and Experience:
· Preferred Bachelor’s Degree from an accredited college in human resources, business, public administration or a related field and a minimum of three (3) year of experience in human resources.
· An equivalent combination of education and experience may be accepted
Certificates and Licenses:
· Possession of a valid Florida Driver’s License and be insurable by the City’s current insurance carrier.
· Florida Records Management certification orability to obtain within two (2) years of employment.
· Florida Public Human Resources Association (FPHRA) certification or ability to obtain.
· Professional Human Resources (PHR) certification, preferred.