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Job Details:

This is a lead senior level position that performs advanced, complex technical work in the public sector and utility industry. It involves a broad range of professional activities in support of a highly automated, multi-site enterprise computing environment for government, business and 24/7 control applications. There is an emphasis on team-oriented system architecture, planning and design within an ITIL framework. Work is performed remotely and on-site in a secured, regulated and audited environment. Work requires broad information technology skills and specialization in at least three of the following technical areas: networks, server, storage, database management, security, data center implementation and disaster recovery, multi-tier enterprise application architectures, or client infrastructure. Incumbents in this classification report to a designated manager and work under general direction. Work in this class is distinguished from higher classes by its lack of managerial responsibility, and from lower classes by its supervisory and team leadership responsibility, and by the highest degree of expert technical skills for planning, design and administration.

This position is responsible for leading the IT Server Team as they provide support for the business units' data center, server, cloud, intent-based networking, software-defined networking, and storage area network needs.

Relevant technical and leadership experience, active relevant technical and leadership certifications, attention to detail, advanced interpersonal skills, initiative, and the ability to follow written and verbal directions are highly desirable and preference may be given to candidates possessing experience, certifications, and attributes.

ESSENTIAL JOB FUNCTIONS

Depending on area of assignment, incumbents will be responsible for leading, supervising and executing three or more of the following areas:

Data Center

Design, implement, administer, and monitor the efficient use of the data center floor space, rack space, power consumption, heat output, HVAC controls, environmental alarms, security access, cable management, disaster prevention and safety features with established practices for an auditable enterprise-level IT environment; conducting or participating in the annual data center disaster prevention, security, safety, and disaster response training.

Network

Design, implement, configure, administer, monitor, and troubleshoot the efficient and secure use of the in-house LAN, WAN, Wireless LAN, VoIP, and Video Conferencing IP networks using servers, routers, switches, VLANs, and other hardware to ensure stable operations, system connectivity, remote (VPN, DMZ, Certificate, PKI) access, security breach protection in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control, and NERC-CIP Critical Cyber Assets requirements.

Servers

Design, implement, configure, administer, monitor, and troubleshoot a complex enterprise-level hybrid cloud and on premise physical and virtual server environment consisting of hardware, operating systems, back-office/middleware applications in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.

Storage

Design, implement, administer, monitor, and troubleshoot a complex enterprise-level storage environment consisting of local and centralized (SAN) storage technology, data replication, data archiving, and backup/recovery systems in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.

Database Administration

Design, implement, configure, administer, monitor, and troubleshoot a complex enterprise-level database environment at the physical and logical level, and to a lesser degree the application level, particularly using Relational Database Management Systems (RDBMS), in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.

Applications

Design, implement, configure, administer, monitor, and troubleshoot a complex enterprise-level mission-critical application server, storage and network environment in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.

Clients

Design, implement, configure, administer, monitor, and troubleshoot a complex enterprise-level physical and virtual client environment consisting of hardware, operating systems, front-office applications in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.

Disaster/Recovery

Design and implement redundant systems, policies, and procedures for disaster recovery to ensure effective protection and integrity of system and data assets, including operating systems, databases, network connections and protocols, servers, and software applications. Develop and modify plans based on results of tests or incidents.

Develop and periodically conduct simulations to test system disruptions and disaster recovery plans and procedures, disaster avoidance and impact reduction strategies for the security and restoration of mission-critical business applications in the event of natural disasters, technical failures, power outages, and human or cyber interference.

Manage and coordinate all aspects of actual recovery plan efforts, including initial emergency response, recovery procedures, and business resumption processes.

Security

Conduct risk assessments and business impact analyses to identify vulnerable areas within the organization’s critical functions.

Develop, implement, maintain, and oversee enforcement of policies, procedures, technologies, and associated plans for infrastructure security.

Assess need for any security reconfigurations (minor or significant) and execute them if required. Keep current with emerging security alerts and issues.

Administer and maintain end user accounts, permissions, and access rights.

Create, maintain, remove and audit system and end user accounts, permissions, and access rights.

Design, perform, and oversee penetration testing of all systems in order to identify system vulnerabilities.

Recommend, schedule, and apply fixes, security patches, disaster recovery procedures, and any other measures required in the event of a security breach.

Plan, design, implement, and maintain all security systems and their corresponding or associated software, including firewalls, VPN, intrusion detection systems, cryptography systems, biometrics, anti-virus software, and all client and server security activities.

Develop and communicate IT security policies and procedures, including those for end users, network procedures, and legal/regulatory compliance.

Recommend and assist with deployment of additional security products and tools, or enhancements to existing tools, to detect violations of infrastructure security measures.

General

Participate in various IT work activities such as feasibility studies, capacity planning, performance analysis and fine-tuning, new technology evaluation, new systems and applications technical requirements specifications and review, and act as a project lead on technical IT infrastructure projects.

Provide business hour technical support for escalated client-side and server-side hardware, software, security and network issues in a timely and customer-friendly manner.

Provide after hours, on call technical support for all server-side hardware, software, security, and relevant network issues in a timely manner - usually on a rotating schedule.

Provide after hours and weekend work for changes that must occur outside of business hours.

Support other IT teams throughout project, system, and application lifecycles.

Act as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.

Work within an ITIL framework for service delivery and continuous improvement.

Write and maintain technical documentation.

Attend work on a continuous and regular basis.

Infrastructure Designer and Administrator Lead for IT jobs

Infrastructure Designer and Administrator Lead for IT