Make a diﬀerence in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Job Description:

SUMMARY

This is managerial, advanced technical and administrative work planning, directing, and coordinating the design, installation, connectivity, administration, and support functions of the information technology infrastructure to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing server hardware, software, and networking.

The single position allocated to this class reports to a designated supervisor and works under general supervision. Work in this class is distinguished from other classes by its managerial responsibility and advanced technical skills.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Manages the programming, administration and support activities for the organizational server operating systems.

Guides operating systems software selection and development and continued maintenance of the systems to improve efficiencies.

Plans for the level of technical support needed in each function and allocates appropriate staff resources.

Develops department standards and procedures, including systems programming standards and program documentation requirements.

Analyzes the technical performance and reliability of products, systems, and services to ensure customer satisfaction.

Develops and implements technical service restorations and troubleshooting procedures for identifying, testing, and diagnosing system and peripheral equipment faults.

Provides and coordinates resources as needed with the IT Project Management Office.

Coordinates activities relating to the implementation of new software with members of the Information Technology (IT) group and user community.

Evaluates performance of server systems. Reports to and advises the up-line management on plans, projects, and functions.

Estimates resource requirements and costs for maintaining development, test, and production services. Plans future hardware and software requirements and directs acquisition and installation of new hardware and software.

Assists IT Managers in coordinating design, development, and implementation of city-wide telecommunications network for data and voice communications.

Reviews new or revised systems and approves for acceptance into production status.

Develops, implements, and enforces procedural and security standards for operations functions.

Selects, promotes, disciplines, discharges and takes other appropriate personnel actions.

May be responsible for enforcing the drug policy, based on physical location and organizational structure.

Attends work on a continuous and regular basis.

EDUCATION AND EXPERIENCE

Bachelor degree from an accredited college or university with major course work in business, computer science, engineering, math, or related subject; and eight (8)years of progressively responsible experience in systems or network management or operations, including four (4) years supervisory or large project management experience preferably in systems, database or network management, or an equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.

A Master’s degree from an accredited college or university with major course work in business, computer science, information systems, engineering, math or related field may substitute for one (1) year of the non-supervisory work experience.

Experience with SAP or other ERP software is desirable.

CERTIFICATIONS OR LICENSES

Licenses

Valid driver license required. Valid Florida Driver License required within thirty (30) days of appointment and at all times while employed in this classification.

Certifications

Project Management Professional (PMP) certification through the Project Management Institute (PMI) is desirable.

KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of principles, practices, and methodologies of design, programming, and maintenance of computer software and hardware and management of systems functions.

Thorough knowledge of operating systems and foundation architecture.

Knowledge of supervisory techniques, practices, skills, and concepts, project control, advanced analysis and design techniques, quantitative methods, resource management, and planning.

Knowledge of principles and practices of public administration including governmental budget procedures.

A thorough understanding of and ability to apply information regarding the overall purpose of the organization and the role of the division in achieving the goals and objectives of the organization.

Ability to understand and apply the concepts of customer service to the organization to ensure the achievement of the organization’s goals and objectives.

Ability to lead, coordinate and participate in key process improvements as they relate to the organizational computing environment.

Ability to engage in successful negotiations with end users and to seek the guidance of others to ensure organizational goals and objectives are met.

Ability to effectively plan and organize work to ensure the highest quality performance of self and others.

Ability to support and adapt to the ever-changing needs of the organization and to quickly adopt and implement new processes and policies into the overall culture of the organization.

Ability to work and communicate effectively with subordinates, elected officials, charter officers, managers, representatives of other agencies, other city employees, and the general public to build relationships throughout the organization that ensure an atmosphere of cooperation and overall organizational success.

Ability to provide leadership and guidance to all levels of employees as well as provide effective training and professional development opportunities to all subordinates.

Ability to develop mentor, coach and inform subordinates of organizational changes required to ensure the successful achievement of the organization’s goals and objectives.

Ability to provide, orally and in writing, effective feedback, both instructive and corrective, to subordinates throughout the year,

Ability to effectively discipline, both orally and in writing, and to discharge, when justified, subordinates engaged in activities that do not appropriately support organizational goals or that violate city or other regulatory policies.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is often required to sit for prolonged periods of time.

WORK ENVIRONMENT

Work is performed in an office environment with moderate noise levels.

May be required to work and attend meetings outside regular business hours, including nights, weekends and holidays.

Requires local travel to other general government or GRU locations within the Gainesville area.

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville oﬀers a competitive beneﬁts package and opportunities to grow both professionally and personally.

All ‘regular’ employees are eligible for traditional beneﬁts such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also oﬀer great things like on-site ﬁtness centers, tuition reimbursement, on-site medical staﬀ and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292.

Veterans' Preference

Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference.

If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077.

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