The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

There is a high priority for this position as the lead for the HR Department in implementing a new Enterprise Resources System (ERP) over the next 12 months.

The Program Manager I will oversee and administer all Human Resources Department (HRD) data systems. This professional will analyze and remediate problems involving: operating systems issues, transaction management, troubleshooting system components and recommends improvements in support of an efficient as defined by our Enterprise or Departmental Systems. This person with work with internal sub groups to determine training needs for all end-users assisting with the design and implementation of data system components under the direction of HR Leadership while being a liaison for other levels of Systems Administrators or Engineers in the Information Technology division. Support both routine and special projects by communicating with multiple teams to ensure requirements are clear and understood from both a functional and technical perspective. This individual will collaborate with cross functional teams and key partners to develop seamless processes, guidelines and policies related to HRD operations. They will participate in knowledge transfer sessions, product training and other strategic initiatives as needed.

The Program Manager I will also be responsible for identifying risk factors inhibiting the effective accomplishment of departmental or city-wide goals and objectives; determining requirements and scope of necessary study considering objectives and problems to be solved; collects data; analyzes data; develops alternatives and makes specific recommendations for resolution. The Program Manager I will also assist HRD Compensation Staff with tasks associated with developing and maintaining performance metrics, measurements, methods and targets. Providing senior technical assistance to staff members for multiple projects; develops objectives and goals; analyzes and reports on metrics. The Program Manager I will attain quantitative and qualitative data of business processes to analyze, determine and assist leadership members with data driven decisions. The Program Manager I will operate as a subject matter expert throughout the City to resolve issues or provide support as needed related to Cyborg, Infor, NeoGov and other HRD systems and transactional processes.

The Program Manager I provides administrative and management services for personnel involved in providing assistance to the public through a complex, specialized departmental program, under the direction a department director or designee. Responsibilities include coordinating activities of a major program(s); supervising external consultants; handling daily staff assignments related to ERP; monitoring the progress of operations; and analyzing and reporting program performance to executive team and directors.

Leads, oversees, manages, plans, coordinates activities of major programs involving HRD Systems. Responsibilities include preparations of proposals, plans and specifications, monitoring contracts for compliance, including benchmarks for quality assurance and performance measures; and ensuring that goals or objectives of programs are accomplished within prescribed time frame and funding parameters. The Program Manager I will ensure adherence to master plans and schedules; develop solutions to program problems; initiate new and innovative programs to improve service to internal and external customers; and direct the work of personnel assigned to programs for various departments.

NOTE:

The duties of this position will include all of those duties set forth in the official job description.

The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!

That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify.

This job classification is in Management Category II for benefits purposes, which includes Eight (8) additional Management Vacation Days per year (first year pro-rated depending on start date), and a Vehicle Allowance of $340/month.

This position is covered by the Personnel Rules.

ESSENTIAL JOB FUNCTIONS:

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

Assists in the development of objectives and goals; analyzes and reports on metrics
Ensures relevant standards, process and regulations are upheld
Develop efficient strategies and tactics to ensure that programs deliver outcome desired by the department and City
Develops and maintains process improvement strategies, identifying, managing, and improving core processes
Serves as the team leader in working with City staff to develop program initiatives; assesses cost effectiveness, technical feasibility, and implementation methods
Prepares and administers budget for assigned programs or division; prioritizes and approves expenses
Prepares productivity and informational reports, City Commission and Purchasing memorandums, and general correspondence with the public as applicable
Develops Requests for Proposals (RFP) and Intents to Bid (ITB) for services and products
Coordinates with Procurement Services, Risk Management and City Attorney on the drafting of contracts
Supports strategic planning for the program and division
Performs related work as required

JOB REQUIREMENTS & WORK ENVIRONMENT:

Bachelor's degree in public administration, business management or a closely related field.
At least three (3) years of experience in the development, implementation and administration of programs, methods and/or procedures; evaluation of program and operation effectiveness; development of administrative practices to meet program, policy, organizational or legislative change. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education, at the Division Manager's discretion.
Prior experience with all three of the following systems preferred (Cyborg, NeoGov, and Infor).

Special Requirements:

Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work.

process improvement jobs

PROGRAM MANAGER I - HR DATA SYSTEMS