Location: 400 South Fort Harrison Avenue, Clearwater, FL 33756 (hybrid remote schedule)

Performs professional work tactical in nature which includes advanced analytical and technical assignments that involve ‘hands-on’ end-to-end testing for a range of new and ongoing projects across multiple technology platforms and within an adopted framework methodology. An incumbent will be responsible for advising and guiding lower level staff on the use of testing tools, technologies and approaches to ensure the development and delivery of effective technical testing solutions to meet business objectives and will work in close consultation and collaboration with key project team members and business stakeholders (such as, developers, project managers, business analysts, business unit owners, etc.) and will be required to both gather and translate business requirements into testing solutions, as well as manage their delivery to agreed schedules and budget. The incumbent is required to identify and resolve major work problems of a nature that lower level employees are unable to solve or overcome. Work requires creative and original thinking and is performed under the general direction of more senior professionals with significant latitude for individual and team initiative, judgment and discretion in working with customers to determine hardware, software, maintain functioning operations, as well as to achieve business objectives.

What does Pinellas County offer?

Health (Point of Service and Health Savings Account-Consumer Driven Plan), vision, prescription, dental, life insurance, and a flexible spending account (FSA) option
Short- and long-term disability insurance
9-11 paid County holidays; 2 floating holidays and 2 personal days (pro-rated); annual leave (accrue 15 days in first year; to be used as sick leave, personal business, vacation)
Florida Retirement System (FRS) Pension or Investment Plan. The FRS is the 4th largest state retirement system in the country, providing benefits to over 400,000 retirees. Pinellas County contributes to employees' retirement plan savings, and employees contribute just 3% of their pretax pay towards the plan.
Deferred compensation employee-funded pre-tax retirement savings: Deferred comp is an easy way to set aside earnings to help you fund your retirement. You can enroll for as little as $10 per pay period, and you can stop, start or change the enrollment at any time.
Wellness Program – Wellness activities, free fitness centers, and wellness webinars on physical, social, emotional and financial well-being.
Tuition Reimbursement - Reimburses up to $2,800 in education expenses for eligible employees for job skills improvement or career development.
Employee Discount Program – Available at no cost to employees and offers discounts on theme park tickets, consumer items, financial services, and more.
Remote with On-site as needed - On-site as needed for meetings, appointments, and other on-site work requirements.

Essential Job Functions

Demonstrates advanced level proficiency in two of the departmental section disciplines: Database

Administration, Network Management, Desktop Management, Server Management, Application Design, Application Development, Enterprise Architecture, Security Management, Quality Assurance, Incident Management, Financial Management, Project Management, Document Management, Service Management, Asset Management, Production Application Services, Storage Area Network, Middleware Management;
Demonstrates advanced level job knowledge, quality, dependability, judgment, communications and initiative, with demonstrated intermediate-level proficiency in meeting design specifications of computer systems, programs and operating systems, with the following core competencies: Analysis, Design, Business Process Improvement, Data Modeling, Development, Planning, Implementation, Test Script Development, Monitoring/Controls, Troubleshooting/Problem Solving, Documentation, and Service Motivation;
Demonstrates technical support that fosters commitment, team spirit, pride and trust. Facilitates and fosters open communication and cooperation within the organization and with customer groups in a team environment;
Supports organizational change that fosters a quality of service essential to high performance. Supports a shared vision and is able to work with others to translate vision into actions and meaningful contributions that drive performance to higher levels of effectiveness and productivity;
Shows initiative; effectively manages and performs personal daily activities and multiple minor projects under the discipline of defined departmental business processes;
Executes project plans/schedules, tasks, work assignments and critical milestones, with a demonstrated ability to focus on priority tasks;
Identifies and analyzes minor problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to problems;
Takes ownership of assignments and minor cross-sectional problems and works with a team to resolve, with an appropriate sense of urgency;
Communicates effectively, both verbally and in writing, to peers, management and customers at various levels of the organization;
Prepares and delivers occasional section-level presentations to various audiences using clear, concise and effective communication;
Knowledgeable in automated testing tools, such as, LeapWork, JMeter, Selenium.
Development experience with using Python, JavaScript, SQL.
Performs other related job duties as assigned.

QUALIFICATIONS

Education and Experience:

Five (5) years of technical and professional experience in information technology in the assigned subject matter tasks that includes customer service experience or training; or an Associate’s degree in information technology, computer science, computer technology, or related field and three (3) years of experience as described above; or a Bachelor’s degree in information technology, computer science, computer technology, or related field and one (1) year of experience as described above; or an equivalent combination of education, training, and/or experience.

Florida Driver's License or Florida Commercial Driver’s License and endorsement, if any.
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Candidate to demonstrate competence and/or possess certifications in one or more specific IT functions.
Acquire and maintain CJIS Certification.
Acquire and maintain HIPAA Certification.
Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.

Knowledge, Skills, and Abilities

Knowledge of standard office practices, procedures, policies, personal computers, operating systems, and related software applications. Recommends changes to improve operational efficiencies;
Skill in managing personal daily activities and minor projects for self;
Skill in use and application of reference materials to research and solve minor problems;
Skill in the application of theory in resolving minor problems;
Skill in applying new technologies, soft skills and procedures;
Ability to mentor teammates; work within teams to achieve success with others;
Ability to prepare and deliver effective section-level presentations at various levels;
Ability to use diplomacy in dealing with difficult customers and delivery of services;
Ability to communicate effectively, both verbally and in writing, with peers and others;
Ability to communicate with tact, patience and courtesy at all levels of the organization;
Ability to assist lower level personnel with training of new technologies;
Ability to establish and maintain effective work relationships, both inside and outside of the work section;
Ability to self-develop relevant job-related skill(s) for current role;
Ability to understand and follow specific instructions, priorities, policies and procedures;
Ability to identify, to take ownership of, and to troubleshoot and solve minor problems.

Physical/Mental Demands

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Working Conditions

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

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