ABOUT COLUMBIA COUNTY

Columbia County is one of Florida’s best-kept secrets, with pockets of quiet and peaceful springs. Columbia County is the home of Florida’s Springlands, with multiple natural springs, lakes, rivers, and nine beautiful state parks. In 2022, the US Census Bureau QuickFacts estimated Columbia County has a population of 72,000 residents. Columbia County is a southeast sports destination and hosts multiple tournaments and camps. Columbia County requires a diverse and dedicated workforce to provide services for Columbia County residents to live and work and for the visitors who experience our piece of the Florida playground. Consider applying for a position with us today.

JOB DESCRIPTION

Work involves providing single-contact resolution in service initiation, ongoing account review, management and maintenance and the ability to respond to difficult technical inquiries related to utility service. The person in this position provides backup support in purchasing and finance. An employee in this position will be responsible for performing various office support functions. Duties are generally diversified and require independent judgment to apply broader aspects of established practices and procedures. Problems and situations encountered do not generally fall clearly or concisely within the limitations of standard practices or precedents. Employee works under general supervision.

TRAINING AND EXPERIENCE

Minimum Experience: Possession of an associate degree with an emphasis in finance, business, or a related area and extensive experience that includes utility billing, utility cash receipts and controls, utility accounting, or utility credit and collections, experience with software and proprietary billing experience preferred; or an equivalent combination of training and experience.

PROFESSIONAL LICENSES/MANDATORY REQUIREMENTS

Possession of a valid Florida Driver’s License required.

SALARY: $20.01 per hour plus benefits

DEADLINE FOR RECEIVING APPLICATIONS: 05/14/2024

Each applicant is required to submit a complete County Application for Employment. Applications are available on-line

www.columbiacountyfla.com/Jobs.asp . Successful applicant must be able to pass a pre-employment medical exam, physical agilities, criminal history background check, driver’s license check and drug screening. Applications can be emailed to: hr@columbiacountyfla.com or by mail, FedEx, or UPS to:

HUMAN RESOURCES OFFICE

COLUMBIA COUNTY BOARD OF COUNTY COMMISSIONERS

POST OFFICE BOX 1529

LAKE CITY, FLORIDA 32056-1529

(386) 758-3351; TDD (386) 758-2139 An AA/EEO/ADA/VP Employer

ESSENTIAL FUNCTIONS

 Meets the public interested in establishing utility service and serves as primary contact

 Analyze utility account histories to resolve problems, establish deposit requirements and make credit arrangements

 Process all adjustments and corrections to ensure proper billing for accounts

 Manage collection of delinquent accounts, order discontinuance of service, and approves payment arrangements based on established guidelines

 Conduct customer research requests, handle escalated complaints and resolve or avert account problems

 Assist the Purchasing Officer with credit card reconciliations and act as purchasing requisition backup support

 Supports the Finance Officer with auto insurance and claims processing as needed

 Uploading grant documentation and maintain organized and clear document support on grant spending

 Serves as a backup in the absence of other administrative office staff

 Provides additional clerical and computer support on an as-needed basis for related programs and projects of the Department

 Performs data entry on spreadsheets, graphs, or other appropriate formats

 Proficiency in using computers, MS Word, MS Excel, and various other software programs and applications necessary for successful job performance

NON-ESSENTIAL FUNCTIONS

 Type, duplicate, collage, staple, and distribute communications, invoices, and other materials

 Retrieves and sends electronic mail messages as needed

 Performs other related duties as assigned

(These job functions should not construed as a complete statement of all duties performed. Employee will be required to perform other job related marginal duties as assigned.)

WORK ENVIRONMENT

The majority of work is performed indoors at a centrally located desk. Job functions are performed during normal workdays. The position requires the ability to establish and maintain effective working relationships with the public, local officials, staff, and management. Work is performed with considerable independence under general supervision.

KNOWLEDGE, SKILLS, AND ABILITIES

 Knowledge of business English, spelling, punctuation, and vocabulary

 Knowledge of office practices and activities in various sections to ensure uninterrupted flow of workload

 Knowledge of administrative principles and practices

 Knowledge of modern governmental purchasing principles

 Knowledge of insurance practices

 Considerable knowledge of utility and general governmental services, functions, ordinances, rules policies, procedures, and regulations

 Ability to work independently and prioritize work to meet deadlines

 Extensive knowledge of customer billing, credit collection, and overall utility accounts operations or practices

 Ability to operate a personal computer and common office equipment

 Ability to communicate tactfully, courteously, and effectively

 Ability to understand and implement oral and written instructions, gather and analyze information, prepare reports, and maintain records

ESSENTIAL PHYSICAL SKILLS/DEMANDS

 Ability to use both hands simultaneously while standing or sitting, pushing, pulling, twisting, bending, and climbing

 Frequent lifting of ten (10) to fifty (50) pounds

 Oral communication skills

 Intermittent sitting, standing, and walking

 Frequently requires sitting at a computer keyboard for long periods of time.

 Attention to detail, reading, and editing.

 Acceptable eyesight (with or without correction)

 Acceptable hearing (with or without hearing aid)

UTILITY BILLING jobs

CUSTOMER SERVICE SUPPORT SPECIALIST - MANAGEMENT SERVICES